IMHO SkyDemon

I feel I have to voice a few truths about this forum:

I have been flying with SkyDemon on SD mobile and SkyDemon iPad for the last year or so and very shortly on the iPad Mini, I have nothing but praise and admiration for the software and how it works, I never fly without it, its excellent, easy, accurate, and so simple to use.

However I find this whole forum so frustrating! I view this forum everyday, mainly to listen to what other aviators are saying about the software, all the good things, how it could possibly be improved and also the problems they find, the SkyDemon team seem to interact well with their customers and if improvements can be made do their utmost to accomadate in improving things, if enough people want the same thing then 9 times out of 10 its in the next update. Brilliant, we are all helping in some way to get what we want, and the SkyDemon team seem to thrive on evolving this software to meet their customers requirements. Please someone tell me how you can make such a terrific product but have such a lousy forum for your customers????

For the last 8 months or so one of the main topics has been about devices, iPad and Android, is there a section for either of these yet no, I find myself trawling through pages and pages just to find what I am looking for, surely the time has come to have some main sections? iPad, Windows CE, Mac, PC and who knows maybe even Android soon?

The front, home page even today as 27th October 2012 says "Latest News 26th September 2012 SkyDemon 2.4.3 Beta Posted" well we all know if you have an iPad what rubbish that is! I have to say I find this a real let down and un-professional. Latest News surely means latest News something like "Due to a problem with the latest iPad update version 2.4.3 the SkyDemon Team advise you don't update your iPad until this problem has been resolved" but no I open my iPad and the App Store tells me a new SkyDemon update is available, like a number of SkyDemon customers I automatically download the newest version expecting all the new features to work! Wrong, in-fact what we all get is a version that doesn't work at all, unable to find satellites errors, so a completely useless version and no information of how to roll back so to be honest I think it made a lot of peoples weekend flying quite difficult.

Now I am no software engineer so have no idea what is involved but I do know what quality control is and what testing means! Ok someone made a boo boo and things like that occasionally happen but please in future someone from SkyDemon should announce to all your customers there is an issue and when we could expect this to be rectified? Why an announcement was never made about the cock up and when it would be rectified I have no idea, what I do know is that you let a lot of your customers down. You have a whole big website yet the only way I found out about the issue was trawling through the forums and found that someone somewhere had seen something on Facebook, I even put a post on to help others restore back to the previous version through iTunes!!! Some of us older folks don't do Facebook! Its takes about 5 mins to put an announcement up on your web site, no excuse! One of the most annoying things for the British public is lack of information!

Great product, bad management of important information!